Frequently Asked Questions

Not all cruises will leave from the same location. Please check your confirmation for boarding details. If you have been our guest before, please don’t assume that you will be boarding at the same location every time.

Boarding for all cruises commences 15 minutes before departure. We recommend you are here at least 15 minutes prior to this to ensure that you are ready to board and to confirm and ticket arrangements. All vessels leave at the advertised time. If you are late the vessel can not wait for you. This would not be fair for the remaining guests.

Generally, bookings need to be paid in full at the time of booking. We accept – AMEX, VISA and MasterCard, and please be advised the following surcharges apply: MasterCard & Visa 1.5%, American Express 3.0%. No surcharge applies for cash of EFTPOS.
For group bookings of 6 or more passengers, please read our Cancellation and Refund Policy

Smart casual is the expected dress code. As you are on a moving vessel, we recommend enclosed shoes. For dinner cruises, we recommend collared/polo shirts and long pants or dress jeans. No thongs, singlets or work boots please.

For departures using King St Wharf parking is available in Kent St within a 5 minute walk from King St Wharf. For any other functions using alternative wharfs it is best to ask our friendly staff for suggestions.

The following surcharges for credit card payments will apply: MasterCard & Visa 1.5% & American Express 2.0%.
No surcharge applies for cash of EFTPOS cheque/savings payments.

Our tables accommodate six or eight people per table. Please ask when booking.

No there is no WIFI on board.

Unfortunately, due to the configuration of our vessel wheelchair access is not available as their are hobs on entry, stairs leading to the outdoor viewing areas and the toilet is located downstairs with insufficient clearance for wheelchair access.

Cruises will proceed in wet weather as the boat has ample indoor spaces.

Should the weather be extreme and we are unable to run safely, we will advise passengers with as much notice as possible, and offer to transfer to a different date or a refund as applicable. To avoid any inconvenience to your plans, please ensure that you give us your best contact details, so that we can contact you at short notice.

Yes, all of our vessels have male and female toilets on them.

Due to passenger comfort smoking is only permitted within the designated smoking area. Please ask one of our crew members.

Please make any special seating requests when booking. Whilst we cannot guarantee your request we will endeavour to accommodate your request.

Unless otherwise specified, no. However, we can include a drinks package for you please ask our staff when booking your ticket. Alternatively, we have a fully stocked bar including popular spirits on our vessel and you can purchase drink whilst on the cruise.
In accordance with Responsible Service, all spirits will be served with a mixer.

There is strictly no BYO. Our vessels, do not allow BYO as they are all fully licensed. Alcoholic beverages can be purchased on board all vessels, for consumption while enjoying the cruise.
No drinks are allowed to be taken off the vessel and all drinks must be consumed prior to disembarking vessels.
Harbourside Cruises practices The Responsible Service of Alcohol.

Yes, please check our website for more details.

Due to the fixed seating configuration on board our vessel, individual tables of two cannot be guaranteed.